Drafts and the outbox
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Emails in the sidebar opens on Drafts, with tabs for Drafts, Outbox and Templates. Compose email at the top right starts a new one.
Drafts
What you write is saved a moment after you stop typing, as in Gmail.
Closing the window shows Saved as draft, with Discard to throw it away. The bin button discards immediately, and the message that follows offers Undo. Sending removes the draft.
The Drafts list shows subject, recipient, the first words and when it was last edited, newest first. Mass sends are tagged Mass send. Selecting one reopens it exactly as you left it — recipients, subject, message, images, attached files, mass sending, signature and reply reminder.
The list updates itself as drafts are saved, sent or discarded.
Drafts are private. Colleagues, owners and admins cannot see yours, and what you wrote is stored encrypted. You can keep up to 200.
The outbox
Your own emails only. Colleagues never see your outbox.
Scheduled lists what is waiting, with when it goes ("in 4 min") and a Mass send tag. Select one to read it as it will go out, images included and attached files listed, or Cancel email.
Cancel all emails clears everything still waiting. Anything already being sent carries on.
Failed lists what could not be sent, or whose sending could not be confirmed, with the reason. Retry queues it again. For an unconfirmed one you are asked to check your Sent folder first, so you do not send twice.
The list refreshes every 15 seconds.
An email whose attached file has since been deleted fails with a clear message rather than going out without the attachment.
Sending limits
Every email goes through the outbox.
Each mailbox can send 12 emails an hour and 200 a day, counting everything. Past that, an email waits and goes out automatically when the limit allows, and you are told roughly when.
These are deliberately conservative. Sending faster from a connected mailbox is how a domain's reputation gets damaged, and that is not easily undone.
One-to-one emails go immediately and report errors straight away. They also jump ahead of queued mass emails, so an urgent reply is not stuck behind a batch.
If a send is not confirmed
If Gmail or Outlook does not confirm, the email is never sent again automatically.
Instead the Sent folder is checked for up to 30 minutes, looking for the email by its own identifier. If it is found, it went. If not, it is marked failed so you can check Sent yourself and retry.
That is the right trade-off: an unconfirmed send is far better handled by a person than by a retry that might deliver the same email twice.